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What should I do if I am not receiving emails from Tifosy?

If our emails are not arriving in your Inbox, please check the “Junk” or “Spam” folder. If you find emails from us there, please move them to the Inbox to “teach” your system that these should not be viewed as junk or spam. In addition, you can add Tifosy e...

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How do I update my details?

You can update your details at any time from within your Tifosy Profile. To do so, simply login and select ‘Account Details’ from the navigation bar. From there you can choose to update your Personal Details (including your name and address), Investor Detai...

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How do I unlock my account?

There are a number of reasons an account may be locked or frozen, including too many failed login attempts or other suspicious activity. If your account has been locked or frozen, you will need to contact Tifosy to have it unlocked. Please contact Tifosy...

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What security can I add to my account?

It is important you take the necessary steps to complete your security setup to ensure your Tifosy Account is as secure as possible. This includes setting a strong and memorable password and confirming your email address following sign-up. If you wish to ch...

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What should I do if I’ve forgotten my password?

If you have forgotten your password and your Tifosy account has not been locked, simply click ‘I forgot my password’ on the login page and a password reset email will be sent to the email address linked to your Tifosy profile. Once you have received that...

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What happens if I die while holding an investment or cash through Tifosy?

If you die while holding an investment or cash through Tifosy, such assets will form part of your estate and may be passed on. To notify us of the death of a Tifosy member, please send a scanned or photographed copy of the Death Certificate to info@tifos...

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